Overview
This Refund & Cancellation Policy outlines the conditions under which Aeronica Advance Technologies Pvt. Ltd. provides refunds for services rendered and products purchased. We aim to be fair and transparent in all our refund processes while ensuring operational sustainability.
Drone Survey & Mapping Services
Our drone survey and mapping services are governed by individual service agreements. The following general refund provisions apply:
- Cancellation before mobilisation: Full refund of any advance payment, minus a 10% administrative fee
- Cancellation after mobilisation but before flight operations: Refund of advance payment minus actual costs incurred (travel, accommodation, equipment logistics)
- Cancellation after flight operations have commenced: No refund for completed flight days; remaining days may be refunded minus costs incurred
- Data processing cancellation: If flight operations are complete but data processing has not started, a partial refund for the processing component may be issued
- Unsatisfactory deliverables: If deliverables do not meet the accuracy specifications agreed upon in the service contract, Aeronica will re-fly the project at no additional cost or provide a proportional refund
Agricultural Drone Services
Agricultural spraying and crop monitoring services are seasonal and weather-dependent:
- Weather-related cancellations: If operations cannot be conducted due to weather conditions (wind speed > 12 m/s, rain, poor visibility), the project will be rescheduled at no additional cost
- Client-initiated cancellation before spraying: Full refund of advance payment, minus chemical procurement costs if chemicals have been purchased
- Client-initiated cancellation after partial spraying: No refund for completed area; remaining area may be refunded proportionally
- Crop damage claims: Aeronica carries third-party liability insurance for field operations; damage claims are processed through our insurance partner as per policy terms
UAV Hardware Products
Refund and return conditions for Aeronica hardware products (Samrudhhi-10L, Samrudhhi-10LH, Flycra 2.4, Nitya FC):
- Order cancellation before dispatch: Full refund within 7 business days
- Order cancellation after dispatch but before delivery: Refund minus shipping and logistics costs
- Defective product on arrival (DOA): Full replacement or refund within 15 days of delivery upon inspection and confirmation of manufacturing defect
- Return after use: Products that have been powered on, flown, or modified are not eligible for return or refund under general return policy (warranty claims are separate)
- Custom configurations: Products configured to client specifications (custom firmware, specific payload integrations) are non-refundable
- Spare parts and accessories: Non-refundable once dispatched unless defective on arrival
Aeroni.AI Data Processing
Cloud-based data processing services via our Aeroni.AI platform:
- Processing credits purchased but unused: Refundable within 6 months of purchase
- Processing already initiated: Non-refundable once data upload and processing has commenced
- Processing failures: If our platform fails to deliver outputs due to system errors, full refund or re-processing at no charge
- Data accuracy disputes: If processed outputs do not meet stated accuracy specifications, Aeronica will re-process the dataset or provide a proportional refund
How to Request a Refund
To request a refund, please contact our support team with the following information:
• Your name, company name, and contact details • Order/project reference number or service agreement ID • Reason for the refund request • Supporting documentation (if applicable)
Refund requests are processed within 10 business days of receipt. Approved refunds are credited to the original payment method within 15 business days.
Force Majeure
Neither party shall be liable for delays or cancellations caused by force majeure events, including but not limited to natural disasters, government-imposed airspace restrictions, pandemics, civil unrest, or acts of God. In such cases, the project will be rescheduled to a mutually agreed date at no additional cost.
Disputes
If you are dissatisfied with a refund decision, you may escalate the matter by writing to our registered office. All refund disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.
Contact Us
If you have any questions about this refund & cancellation policy, please contact us: